Before returning an item, please contact us at:

box@frizbeeceramics.com

We may provide return instructions or a return authorization.

Customers should use an appropriate tracked shipping service and package returned ceramics securely.

Frizbee is not responsible for damage occurring to a product while it is being returned to us due to inadequate packaging or handling by the customer.

Once we receive and inspect the returned product, we will process the applicable refund, exchange or store credit.

The Website is operated and products are sold by:

OGIVA NUTRITIVA - LDA
Herdade da Barrosinha, Casa 3
7580-514 Alcácer do Sal
Portugal

Portuguese company registration / tax number: PT517890186

Email: box@frizbeeceramics.com

Throughout these Terms, OGIVA NUTRITIVA - LDA may be referred to as “Frizbee,” “we,” “us” or “our.”

The Website is intended for consumers purchasing products for personal use and not for resale or commercial purposes. We reserve the right to refuse or cancel orders that we reasonably believe are being placed for unauthorized resale or other unlawful purposes.

We make reasonable efforts to ensure that product descriptions, photographs, dimensions, colors and other information displayed on the Website are accurate.

However, Frizbee ceramics are produced products with inherent characteristics of handmade or crafted ceramic goods. Minor variations in color, glaze, texture, finish, dimensions and other visual characteristics may occur between individual pieces and between a product shown on the Website and the product delivered.

Such inherent variations do not constitute a defect or lack of conformity where they are consistent with the nature of the product or are disclosed in the product description.

Product photographs may also vary depending on your device, screen settings and display technology.

We reserve the right to correct errors, inaccuracies or omissions and to update product information at any time.

All orders are subject to product availability.

We reserve the right to limit quantities available for purchase or to discontinue products at any time.

If a product becomes unavailable after you have placed an order, we will notify you and refund any amount paid for the unavailable product.

Prices displayed to customers purchasing through the U.S. Website are stated in U.S. dollars (USD).

Applicable sales taxes are calculated and collected at checkout based on the delivery address and applicable law.

Shipping charges, if applicable, are displayed before you complete your purchase.

We reserve the right to change prices at any time. Any price change will not affect an order that has already been accepted by us.

If a product is displayed with an incorrect price due to a typographical, technical or other error, we reserve the right to cancel the affected order and refund any amount paid.

From time to time, Frizbee may offer promotions, discounts, special offers or promotional codes.

The specific terms applicable to each promotion will be communicated on the Website or in the relevant promotional communication.

Unless otherwise stated:

• promotional codes cannot be combined;
• promotions cannot be applied retroactively to previous purchases;
• promotional products remain subject to these Terms.

Products specifically identified as “Final Sale,” “Sale,” “Seconds,” “Mystery Box,” “Imperfect,” “As Is,” or similar may not be eligible for return or exchange.

Where applicable, the specific product page or promotional terms will indicate that the product is final sale.

Final-sale status does not exclude or limit any applicable statutory rights relating to defective, unsafe or non-conforming products.

In particular, disclosed cosmetic imperfections or characteristics of a product sold as a “Second,” “Imperfect,” “Mystery Box” or “As Is” product will not constitute a defect or lack of conformity where those characteristics were disclosed to you before purchase.

To place an order, you must:

1. Select the products you wish to purchase;
2. Add them to your shopping cart;
3. Enter the requested billing and shipping information;
4. Select an available payment method;
5. Review your order;
6. Confirm your acceptance of these Terms; and
7. Submit your order and payment.

Before submitting your order, you will have an opportunity to review and correct information and products in your cart.

When you submit an order, you are making an offer to purchase the products selected in accordance with these Terms.

We will send you an email acknowledging receipt of your order. This acknowledgement confirms that we have received your order but does not necessarily mean that the order has been accepted.

We may accept or reject an order for legitimate reasons, including product availability, payment authorization, pricing errors, suspected fraud, unauthorized resale or other unlawful activity.

Your order will be considered accepted when we send you confirmation that the order has been accepted or shipped.

We currently accept:

• Visa
• Mastercard
• American Express
• Apple Pay
• Google Pay
• PayPal

Payment must be successfully authorized before an order can be processed.

By submitting an order, you confirm that you are authorized to use the payment method provided.

We may use third-party payment providers to process transactions. Your payment information may be handled by those providers in accordance with their applicable terms and privacy policies.

You may request cancellation of an order before the order has been processed for shipment.

Once an order has been processed or shipped, it cannot be cancelled and will instead be subject to our Return Policy.

To request a cancellation, contact us as soon as possible at:

box@frizbeeceramics.com

We cannot guarantee that cancellation requests received after an order has entered processing can be accommodated.

We currently ship to the 48 contiguous United States and Washington, D.C.

At this time, we do not ship to:

• Alaska;
• Hawaii;
• Puerto Rico;
• U.S. territories;
• APO/FPO military addresses.

PO Box delivery may be available where supported by the shipping service selected for the order.

Orders are shipped using carriers including UPS, USPS and FedEx, or another carrier selected by Frizbee.

Our standard estimated delivery time is generally 2–7 business days after shipment, subject to the shipping option selected and circumstances outside our reasonable control.

Expedited shipping options may be available at checkout.

Delivery estimates are estimates only and are not guaranteed unless expressly stated otherwise.

We will make reasonable efforts to ship orders within the timeframe communicated on the Website. If we become unable to ship an order within the promised timeframe, we will communicate the delay and provide any rights required by applicable law.

From time to time, Frizbee may offer free standard shipping above a specified order value.

Any applicable free-shipping threshold will be displayed on the Website or at checkout and may be changed by Frizbee from time to time.

Unless otherwise stated, free shipping applies only to qualifying orders and does not necessarily apply to expedited shipping.

Title to the products passes to you upon delivery.

Risk of loss, damage or destruction of the products passes to you when you, or a person designated by you other than the carrier, physically takes possession of the products at the delivery address provided with your order.

You are responsible for ensuring that the shipping address you provide is accurate and complete.

If an order is returned to us because an incorrect or incomplete address was provided, because delivery was refused, or for another reason attributable to you, we may contact you to arrange redelivery and may charge reasonable additional shipping costs.

If a package is marked as delivered by the carrier but you cannot locate it, please contact us promptly. We will reasonably assist you in investigating the delivery with the carrier.

Where the carrier confirms delivery to the address provided by you, Frizbee is not responsible for theft or loss occurring after delivery, except where applicable law provides otherwise.

We want you to be satisfied with your Frizbee purchase.

Subject to the exclusions and conditions below, eligible products may be returned within 30 days from the date of delivery.

You may request:

• a refund to the original payment method;
• an exchange for another product, subject to availability; or
• store credit.

Return conditions

To be eligible for a standard return, products must:

• be returned within the applicable 30-day period;
• be unused;
• be in their original condition;
• be suitable for resale;
• be returned with their original packaging where reasonably possible; and
• be accompanied by reasonable proof of purchase.

We reserve the right to refuse a return where products have been used, damaged, altered or otherwise handled beyond what is reasonably necessary to assess their nature and characteristics.

Customers are responsible for the cost of returning products for standard change-of-mind returns.

Original shipping charges are non-refundable.

If you return an item because you have changed your mind, selected the wrong product, or no longer want the product, the cost of returning the product to Frizbee is your responsibility.

Approved refunds will generally be issued to the original payment method used for the purchase.

Refund processing times may vary depending on your payment provider or financial institution.

Original shipping charges are not refundable for standard change-of-mind returns.

Where a refund is required because of a defective, damaged or non-conforming product, Frizbee will bear the reasonable costs associated with returning the product and, where appropriate, reshipping a replacement.

Because ceramics are fragile, we take particular care in packaging and shipping our products.

If your order arrives:

• damaged;
• broken;
• defective;
• materially different from the product ordered; or
• incomplete,

please contact us at box@frizbeeceramics.com within 7 days of delivery.

Please provide:

1. your order number;
2. photographs of the affected product;
3. photographs of the packaging and shipping box; and
4. a description of the issue.

We may request additional information reasonably necessary to investigate the issue.

Where the issue is attributable to damage in transit, a manufacturing defect, a lack of conformity, or an incorrect or incomplete shipment, Frizbee may, at its discretion and subject to applicable law:

• replace the affected product;
• replace the affected portion of the order;
• provide a full or partial refund; or
• provide another legally appropriate remedy.

You will not be responsible for return shipping costs for products that are defective, damaged upon delivery, or incorrectly supplied.

Nothing in this section limits your rights under applicable consumer protection law.

One-Year Limited Warranty

Frizbee provides a ONE-YEAR LIMITED WARRANTY covering eligible Frizbee products purchased directly through the Website.

This Limited Warranty applies for one (1) year from the date of delivery.

The Limited Warranty covers proven manufacturing defects and latent defects or other lack of conformity that existed at the time of delivery and become apparent during the warranty period, subject to applicable law.

Examples may include manufacturing defects that materially affect the product’s intended ordinary use and that were not disclosed to the customer at the time of purchase.

Warranty remedies

If a product is covered by this Limited Warranty, Frizbee will, at its reasonable discretion and subject to applicable law:

• repair the product where reasonably possible;
• replace the product with the same or a comparable product; or
• where repair or replacement is not reasonably possible, provide an appropriate refund.

Frizbee will bear reasonable shipping costs associated with an approved warranty claim.

Warranty exclusions

This Limited Warranty does not cover:

• normal wear and tear;
• accidental damage occurring after delivery;
• damage caused by misuse, abuse or improper handling;
• damage caused by failure to follow care or cleaning instructions;
• damage caused by excessive heat or other use outside the product’s intended purpose;
• cosmetic characteristics inherent to handmade or crafted ceramics;
• variations in glaze, color, texture, shape or finish that are characteristic of the product;
• imperfections that were expressly disclosed before purchase;
• damage to products sold as Seconds, Imperfect, Mystery Box, As Is or similar where the relevant imperfection was disclosed before purchase; or
• products that have been materially altered or modified after delivery.

The Limited Warranty does not apply to damage caused during return shipping where the customer is responsible for the return and has failed to package the product appropriately.

To make a warranty claim, contact:

box@frizbeeceramics.com

Please provide your order number, a description of the alleged defect and photographs or other reasonable evidence of the issue.

Statutory rights

This Limited Warranty is provided in addition to, and does not replace, restrict or limit, any mandatory rights or remedies available to you under applicable federal, state or other applicable law.

Except for the express Limited Warranty described above and to the maximum extent permitted by applicable law, Frizbee does not provide additional express warranties.

Nothing in these Terms excludes, restricts or limits any warranty, guarantee or consumer right that cannot legally be excluded, restricted or limited under applicable law.

Where applicable law provides an implied warranty that cannot lawfully be excluded or limited, that implied warranty will continue to apply.

All content appearing on the Website, including photographs, product images, designs, graphics, logos, trademarks, text, videos, illustrations and other materials, is owned by or licensed to Frizbee and is protected by applicable intellectual property laws.

You may not reproduce, modify, distribute, sell, publish or commercially exploit Website content without our prior written consent.

The Frizbee name, logo and associated branding are trademarks or other protected intellectual property of Frizbee or its relevant rights holder.

You agree not to use the Website:

• for unlawful purposes;
• to engage in fraud or attempted fraud;
• to interfere with the operation or security of the Website;
• to introduce malicious software or code;
• to access systems or information without authorization; or
• to engage in activity that could damage Frizbee, the Website or other users.

We may restrict or terminate access to the Website where reasonably necessary to protect the Website, our business or other users.

Nothing in these Terms excludes or limits liability for:

• death or personal injury caused by negligence where such liability cannot lawfully be excluded;
• fraud or fraudulent misrepresentation;
• breach of mandatory consumer protection rights;
• liability that cannot legally be excluded or limited; or
• any other matter for which liability cannot lawfully be excluded or limited.

Subject to the above, and to the maximum extent permitted by applicable law, Frizbee shall not be liable for indirect, incidental, special or consequential losses arising from your purchase or use of a product where such liability may lawfully be excluded.

Nothing in these Terms limits any remedy available to you under applicable mandatory consumer protection law.

Frizbee will not be responsible for delay or failure to perform an obligation where such delay or failure results from circumstances beyond our reasonable control, including natural disasters, severe weather, war, terrorism, government action, labor disputes, carrier disruptions, supply-chain disruptions, epidemics, pandemics, cyber incidents or other events beyond our reasonable control.

This section does not affect any statutory rights you may have to cancel an order or obtain a refund where required by applicable law.

Personal information provided through the Website is handled in accordance with our Privacy Policy.

Our Privacy Policy explains how we collect, use, store and protect personal information and how you may exercise applicable privacy rights.

These Terms and any contract between you and Frizbee shall be governed by the laws of Portugal, without regard to conflict-of-law principles, except to the extent that mandatory consumer protection laws applicable to you provide otherwise.

Nothing in these Terms is intended to deprive consumers of protections or rights that cannot lawfully be waived under the laws applicable to their place of residence.

Where applicable law grants you the right to bring a claim in the courts of your place of residence or another competent jurisdiction, nothing in these Terms prevents you from exercising that right.

We may update these Terms from time to time.

The version applicable to your purchase will be the version in effect at the time your order is placed.

We will indicate the date on which these Terms were last updated at the beginning of this document.

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision shall be interpreted or modified to the minimum extent necessary to make it enforceable, where permitted by law.

The invalidity or unenforceability of any provision will not affect the remaining provisions.

For questions regarding orders, returns, exchanges, warranty claims or these Terms, please contact:

OGIVA NUTRITIVA - LDA

Herdade da Barrosinha, Casa 3

7580-514 Alcácer do Sal

Portugal

Email: box@frizbeeceramics.com

Website: www.frizbeeceramics.com